Return & Refund
Policy

Return Window

You may request a return or exchange within 7 days of receiving your order. Requests made after 7 days from the delivery date will not be accepted.

Eligible for Return or Exchange

• Item arrived damaged or broken
• Wrong product or size was delivered
• Item is missing from your order
• Sealed bottle with a manufacturing defect

Items must be unused and in their original sealed packaging to qualify for a return.

Not Eligible for Return

• Opened or used perfume bottles
• Items without original packaging
• Returns requested after 7 days of delivery
• Change of mind after the order is delivered

Perfumes and attars are personal care products — for hygiene reasons, we cannot accept returns on opened bottles unless the product is defective.

How to Request a Return

1. Message us on WhatsApp at 0313-2856282 within 7 days of delivery.
2. Share your order details (name, phone number used to order).
3. Send a clear photo or short video showing the issue.
4. We will confirm and arrange pickup or guide you through the next steps.

Refund Method & Timeline

Once your return is received and verified, we will process your refund or exchange within 3–5 business days.

• Exchange: We will dispatch a replacement at no extra cost.
• Refund: Returned via bank transfer or EasyPaisa/JazzCash — we will coordinate with you directly.

Shipping Costs

If the return is due to our error (wrong or damaged item), we cover the return shipping costin full. For any other approved return, shipping costs are the customer's responsibility.

Cash on Delivery (COD) Orders

All our orders are Cash on Delivery — you pay when you receive the parcel. If you have already paid and a refund is approved, we will process it via bank transfer or mobile wallet within 3–5 business days.

Contact Us

For any return, exchange, or refund query, reach out to us directly:

• WhatsApp: 0313-2856282
• Email: attarmakki786@gmail.com
• Hours: Monday – Saturday, 10 AM – 8 PM (PKT)